Returns: Repair, Replace or Refund?

A few days ago I bought an item at a store. It’s not an owner/operator store, but a nationwide chain store.

At the checkout, the sales assistant said to me “If there any problems, you can bring [the item] back for a store credit or replacement. We don’t give refunds.”

It’s actually illegal to say this. Because, by law, if an item is faulty the store MAY have to give a refund. But not always – it depends on the fault.

An example of a good store policy sign

  An example of a good store policy sign

This sign gives the impression that the store will not give refunds or exchanges, under any circumstances.

This sign gives the impression that the store will not give refunds or exchanges, under any circumstances.

If it’s a major fault, the customer can choose a refund, replacement or repair. On an item of clothing, a major fault would be something like the fabric tearing or fraying at the seam (on the first wear, and providing the garment is the correct size), or the colour running even though washing instructions were adhered to.

With a minor fault, the store gets to choose whether to repair, replace or refund. Buttons coming off, for example, is a minor fault.

If you simply change your mind, no matter what the reason is, then it’s entirely up to the store as to whether they refund, give store credit or do nothing at all.

To avoid any problems, always keep your receipts until the refund/return time has lapsed. The time frame will depend on the garment and it’s intended use. You can’t expect to return a garment that you’ve worn dozens of times before the problem arose.

Always wash in accordance with the instructions on the garment.

Lastly, deal with it as soon as you possibly can. Even if it’s a genuine fault, you’ll have your work cut out if you leave it for a few months before attempting to get a refund.

For more information, click here.


Leggings – The Good, The Bad and The ‘Hooha’ Ugly.

legging warning

When I posted this picture on my Facebook page (Paterson Personal Styling) it went viral! On a page with only around 600 likes, it reached over 35000 people, had over 350 comments and was shared more than 200 times!

Clearly, wearing leggings as pants is regarded as a big (if not the biggest) fashion faux pas or our times. So why do we still see so many women wearing leggings as pants?

Leggings are super comfortable.

No matter how comfortable your favourite pair of jeans are, leggings will be more comfortable.

But for the comfort of others, do not wear your leggings like you would wear your jeans!

legging camel

The Number One rule when wearing leggings is to make sure your top is long enough to cover your hooha.

legging how to

On various social media sites, I’ve seen some suggest that if you’re young and slim you can get away with breaking the number one rule.

No. You cant. And here’s why:

When you break the number one rule and wear a shorter top, your hooha actually become the centre of attention. Yes, really!

Friends, family, work mates and complete strangers will have their eyes drawn to that particular part of your body. They’re not being weird or creepy – its an involuntary reaction, it’s because you have made it the focal point of your outfit.

legging hey girl

But, here’s the good news:

Leggings, long knit, scarf and boots look fantastic in Winter.

The leggings will slim the legs and offset the bulkiness of the knit. Leggings also work beautifully with layering. Here are a few of my favourite legging outfits found on Pinterest.

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Treat leggings more like thick tights and less like jeans or pants, and the world will be a much more pleasant place.

legging stop